We're here to help:
Monday - Friday 9am - 5pm

champo-ltd

<p id="isPasted"><span style="text-decoration: none; color: rgb(0, 0, 0);" id="isPasted">Refunds are processed within 7 to 14 working days of receiving your return. You&apos;ll be notified by email once it&apos;s complete. Please note that it may take an additional 3-5 working days for the funds to appear in your account, depending on your payment provider.</span></p>

Refunds are processed within 7 to 14 working days of receiving your return. You'll be notified by email once it's complete. Please note that it may take an additional 3-5 working days for the funds to appear in your account, depending on your payment

When will I get my refund?

Returns and Refunds

What are your working hours?

How can I contact Chāmpo?

Customer Care Support and Chāmpo AI agent

Stay on one email thread

Contact Us

Can I cancel or amend my order?

How can I check the status of my order?

I didn't receive my confirmation email. What do I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

Orders and Subscriptions

When will my order arrive?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

Shipping and Delivery

How do I return my order?

Do you offer refunds or exchanges?

Are the products suitable for use with extensions?

Can I use the Lash Serum with lash extensions and lash lift?

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I can remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatitis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use the Leave-in perfecting cream?

How do I use the Brow Serum

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

What payments do you accept?

How do I unsubscribe or delete my account?

Can I pay by card?

My Account

How do I redeem my first order discount?

Where do I enter my discount code?

I forgot to use the discount code, can you apply this to my order?

My discount code isn't working

Promotions and Discounts

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General

When will I get my refund?Updated 2 months ago