We're here to help:
Monday - Friday 9am - 5pm

champo-ltd

Our Customer Care team is here to help you!Please email us at info@champohaircare.com.Our team is available Monday to Friday 9am - 5pm (excluding Bank Holidays).During peak season, it may take a little longer to respond to your email due to the higher volume of enquiries. We thank you for your patience during this time.Holiday Season:Please note, our Customer Care team will be working through the busy period to respond to all customer queries as quickly as possible. During this period, please allow 48 to 72 hours for a response. We appreciate your patience during this time.&#xA0;Our Ch&#x101;mpo AI agent is the quickest and easiest way to get help. If our AI agent can&apos;t solve your query, it will be escalated to our Customer Care team.

Our Customer Care team is here to help you!

Please email us at info@champohaircare.com.

How can I contact Chāmpo?

Contact Us

What are your working hours?

Customer Care Support and Chāmpo AI agent

Stay on one email thread

Can I cancel or amend my order?

How can I check the status of my order?

I didn't receive my confirmation email. What do I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

Orders and Subscriptions

When will my order arrive?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

Shipping and Delivery

How do I return my order?

When will I get my refund?

Do you offer refunds or exchanges?

Returns and Refunds

Are the products suitable for use with extensions?

Can I use the Lash Serum with lash extensions and lash lift?

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I can remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatitis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use the Leave-in perfecting cream?

How do I use the Brow Serum

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

What payments do you accept?

How do I unsubscribe or delete my account?

Can I pay by card?

My Account

How do I redeem my first order discount?

Where do I enter my discount code?

I forgot to use the discount code, can you apply this to my order?

My discount code isn't working

Promotions and Discounts

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General

How can I contact Chāmpo?Updated 2 months ago