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Our UK and international shipping windows can be found on our<a href="https://www.champohaircare.com/pages/delivery-information" style="text-decoration:none;">&#xA0;Delivery Information</a>&#xA0;page. You will receive an email once your order is dispatched which contains information to track your order. If you have not received this email, we recommend checking your spam or promotional folder. If your order is being shipped to the UK, we recommend tracking your order and selecting your delivery preferences<a href="https://www.evri.com/track-a-parcel" style="text-decoration:none;">&#xA0;here</a>.All UK orders are shipped using Amazon tracked service. Please see below for our delivery options and charges:<ul><li dir="ltr" style="text-decoration: none; font-weight: bold;">UK Standard (2 business days) - &#xA3;4.45</li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Free UK standard delivery on all orders over &#xA3;35</li></ul>Please note: If an order is placed after 1pm on Friday it will not be dispatched until Monday (or Tuesday following a Bank Holiday) and the applicable working days delivery time will apply.

Our UK and international shipping windows can be found on our Delivery Information page. You will receive an email once your order is dispatched which contains information to track your order. If you have not received this email, we recommend check

When will my order arrive?

Shipping and Delivery

What are your working hours?

How can I contact Chāmpo?

Customer Care Support and Chāmpo AI agent

Stay on one email thread

Contact Us

Can I cancel or amend my order?

How can I check the status of my order?

I didn't receive my confirmation email. What do I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

Orders and Subscriptions

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

How do I return my order?

When will I get my refund?

Do you offer refunds or exchanges?

Returns and Refunds

Are the products suitable for use with extensions?

Can I use the Lash Serum with lash extensions and lash lift?

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I can remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatitis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use the Leave-in perfecting cream?

How do I use the Brow Serum

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

What payments do you accept?

How do I unsubscribe or delete my account?

Can I pay by card?

My Account

How do I redeem my first order discount?

Where do I enter my discount code?

I forgot to use the discount code, can you apply this to my order?

My discount code isn't working

Promotions and Discounts

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General

When will my order arrive?Updated 2 months ago