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We send an automatic email to everyone that subscribes to our newsletter containing a unique code. Sometimes our emails are filtered into spam or promotional folders so do check there if you haven&apos;t received it. If you are subscribed and you still haven&#x2019;t received your Welcome discount code, kindly email our Customer Care team at&#xA0;<a href="mailto:info@champohaircare.com" style="text-decoration:none;">info@champohaircare.com</a>&#xA0;and they&#x2019;ll be able to help you.

On the right hand side of the checkout page, there is a box that says "Gift card or discount code". Entering the code here will discount your order.

Where do I enter my discount code?

Promotions and Discounts

What are your working hours?

How can I contact Chāmpo?

Customer Care Support and Chāmpo AI agent

Stay on one email thread

Contact Us

Can I cancel or amend my order?

How can I check the status of my order?

I didn't receive my confirmation email. What do I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

Orders and Subscriptions

When will my order arrive?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

Shipping and Delivery

How do I return my order?

When will I get my refund?

Do you offer refunds or exchanges?

Returns and Refunds

Are the products suitable for use with extensions?

Can I use the Lash Serum with lash extensions and lash lift?

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I can remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatitis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use the Leave-in perfecting cream?

How do I use the Brow Serum

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

What payments do you accept?

How do I unsubscribe or delete my account?

Can I pay by card?

My Account

How do I redeem my first order discount?

I forgot to use the discount code, can you apply this to my order?

My discount code isn't working

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General

Where do I enter my discount code?Updated 2 months ago