We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. Klarna is currently unavailable at this time.

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. Klarna is currently unavailable at this time.

What payments do you accept?

We are sorry to see you go. You can unsubscribe from our mailing list by clicking "Unsubscribe" on the bottom of our emails or by clicking here. For account deletion or the right to be forgotten, email us your account details (full name and email add

We are sorry to see you go.&#xA0;You can unsubscribe from our mailing list by clicking &quot;Unsubscribe&quot; on the bottom of our emails or by clicking<a href="https://manage.kmail-lists.com/subscriptions/unsubscribe?a=MVdgUs&amp;c=PptsDc&amp;k=84b836cb53b14650fd1ffac72db566d5&amp;g=NAHyzy&amp;m=UdFhvw&amp;r=yaa2Wqz" style="text-decoration:none;">&#xA0;here</a>. For account deletion or the right to be forgotten, email us your account details (full name and email address). Please allow up to 30 days for us to process your request.&#xA0;

How do I unsubscribe or delete my account?

You can checkout with an account or checkout as a guest. We always recommend creating an account as you'll be able to view & track orders, see your full order history and sign up to our newsletter emails to hear about our exclusive offers.

You can checkout with an account or checkout as a guest.&#xA0;We always recommend creating an account as you&apos;ll be able to view &amp; track orders, see your full order history and sign up to our newsletter emails to hear about our exclusive offers.

Do I need an account to place an order?

We're here to help:
Monday - Friday 9am - 5pm

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My Account

What are your working hours?

How can I contact Chāmpo?

Customer Care Support and Chāmpo AI Agent

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Contact Us

Can I cancel or amend my order?

My order arrived but there's a problem. What can I do?

I didn't receive my confirmation email. What do I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

Orders and Subscriptions

When will my order arrive?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

Shipping and Delivery

How do I return my order?

How long does a refund take?

Can I exchange my item?

Returns and Refunds

Are the products suitable for use with extensions?

Are the products suitable for use with extensions? copy

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatisis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use Leave-in perfecting cream?

How do I use the Brow Serum?

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

How do I redeem my first order discount?

I didn't receive my Welcome code

I forgot to apply my Welcome code

My discount code isn't working

I referred my friend but I didn't receive my 20% discount code

Promotions and Discounts

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General