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<div data-external-el="faq-navigation.section" data-faq-navigation-title="Your Account and Orders" id="isPasted"><div data-module="page-faq-accordion"><div data-module-faq-accordion-item><div data-module-faq-accordion-body><p><span style="color: rgb(0, 0, 0);">We automatically send order confirmation to the email address provided once your order is placed. Sometimes our emails are filtered into spam or promotional folders so we recommend checking there. If you still can&apos;t find it, you can email our Customer Care Team at <a href="mailto:info@champohaircare.com">info@champohaircare.com</a>.</span></p><p><span style="color: rgb(0, 0, 0);">Kindly note our team aims to respond to all queries within 24-48 hours Monday to Friday excluding Bank Holidays.</span></p><p><br></p></div></div></div></div>

We automatically send order confirmation to the email address provided once your order is placed. Sometimes our emails are filtered into spam or promotional folders so we recommend checking there. If you still can't find it, you can email our Custome

I didn't receive my confirmation email. What do I do?

Orders and Subscriptions

What are your working hours?

How can I contact Chāmpo?

Customer Care Support and Chāmpo AI Agent

Stay on one email thread

Contact Us

Can I cancel or amend my order?

My order arrived but there's a problem. What can I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

When will my order arrive?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

Shipping and Delivery

How do I return my order?

How long does a refund take?

Can I exchange my item?

Returns and Refunds

Are the products suitable for use with extensions?

Are the products suitable for use with extensions? copy

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatisis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use Leave-in perfecting cream?

How do I use the Brow Serum?

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

What payments do you accept?

How do I unsubscribe or delete my account?

Do I need an account to place an order?

My Account

How do I redeem my first order discount?

I didn't receive my Welcome code

I forgot to apply my Welcome code

My discount code isn't working

I referred my friend but I didn't receive my 20% discount code

Promotions and Discounts

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General

I didn't receive my confirmation email. What do I do?Updated 2 months ago