Orders and Subscriptions
Can I cancel or amend my order?
Important note during Black Friday:Unfortunately we’re unable to cancel or amend your order during Black Friday. Once your order has been placed, it won’t be possible to make any amendments. Should you wish to return your unopened parcel, please cont
My order arrived but there's a problem. What can I do?
We're sorry to hear that! Over 99% of our orders arrive with no issues but if you experience a problem with your order, our Customer Care Team would be delighted to resolve this for you. Simply email them at [email protected], include the email
I didn't receive my confirmation email. What do I do?
We automatically send order confirmation to the email address provided once your order is placed. Sometimes our emails are filtered into spam or promotional folders so we recommend checking there. If you still can't find it, you can email our Custome
How can I cancel my subscription?
You can cancel your subscription by logging into your account:. https://www.champohaircare.com/account. Please ensure you are using the email address used to place your first order when logging into your account. Please note this will not cancel any
How will I know when my next subscription order is arriving?
You can view your next order date anytime by logging into your account:. https://www.champohaircare.com/account. Here you can view or update your next order date to suit you best. Once your subscription is processed and shipped we will also send you
Can I change my subscription delivery address?
You can edit your address anytime by logging into your account:. https://www.champohaircare.com/account. Should you need further help, please reach out to us at [email protected] with the new details at least 48 hours before your next order pro