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champo-ltd

Our Customer Care team is available Monday to Friday from 9am to 5pm (excluding Bank Holidays). We aim to respond to all emails within 24 to 48 hours. Outside of these times, you can use our help centre to find the answer you are looking for.&#xA0;Holiday Season:Please note, our Customer Care team will be working through the busy period to respond to all customer queries as quickly as possible. During this period, please allow 48 to 72 hours for a response. We appreciate your patience during this time.&#xA0;Our Ch&#x101;mpo AI agent is the quickest and easiest way to get help. If our AI agent can&apos;t solve your query, it will be escalated to our Customer Care team.

Our Customer Care team is available Monday to Friday from 9am to 5pm (excluding Bank Holidays). We aim to respond to all emails within 24 to 48 hours. Outside of these times, you can use our help centre to find the answer you are looking for. Holiday

What are your working hours?

Contact Us

How can I contact Chāmpo?

Customer Care Support and Chāmpo AI Agent

Stay on one email thread

Can I cancel or amend my order?

My order arrived but there's a problem. What can I do?

I didn't receive my confirmation email. What do I do?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

Can I change my subscription delivery address?

Orders and Subscriptions

When will my order arrive?

How do I track my order?

How much does shipping cost?

How long does shipping take?

Does Chāmpo ship to the Channel Islands or Scottish Highlands?

How do I change my delivery address after placing an order?

Will I have to pay taxes and duties on my order?

Where is Chāmpo shipped from?

Shipping and Delivery

How do I return my order?

How long does a refund take?

Can I exchange my item?

Returns and Refunds

Are the products suitable for use with extensions?

Are the products suitable for use with extensions? copy

What is the pH of Chāmpo products?

Is Chāmpo suitable for men?

How can I find out more about a product?

My product is a little different from what I remember. Has the formula changed?

Are the products safe to use if I have a nut allergy?

What ingredients are used in Chāmpo products?

What ingredients are in the Pitta growth serum?

Are you a vegan and cruelty-free brand?

Is colour change of the products normal?

Can the products be used when pregnant or breastfeeding?

Are the products suitable for those with keratin treatments?

I suffer with Psoriasis / Dermatisis. Can I use your products?

How do I use Pitta growth serum?

How do I use the shampoo and conditioners?

How do I use the Weightless hair oil?

How do I use Leave-in perfecting cream?

How do I use the Brow Serum?

How do I use the Lash Serum?

How do I use the Pitta Hair Gummies?

How do I use the Flyaway Fix?

Product Usage

Are you a vegan and cruelty free brand?

Ingredients and Formulation

Product Guidance

What payments do you accept?

How do I unsubscribe or delete my account?

Do I need an account to place an order?

My Account

How do I redeem my first order discount?

I didn't receive my Welcome code

I forgot to apply my Welcome code

My discount code isn't working

I referred my friend but I didn't receive my 20% discount code

Promotions and Discounts

Press and influencer request

Do you have a store I can visit?

Other

Which range is best for me?

Where is Chāmpo based?

Is Chāmpo suitable for all hair types?

I'm in-between two ranges. What do you suggest?

Do you offer samples?

How can I best contact Chāmpo?

General

What are your working hours?Updated 2 months ago