Contact Us
Customer Care Contact Us Information
What are your working hours?
Our Customer Care team is available Monday to Friday from 9am to 5pm (excluding Bank Holidays). We aim to respond to all emails within 24 to 48 hours. Outside of these times, you can use our help centre to find the answer you are looking for. Holiday
How can I contact Chāmpo?
Our Customer Care team is here to help you!. Please email us at [email protected]. Our team is available Monday to Friday 9am - 5pm (excluding Bank Holidays). During peak season, it may take a little longer to respond to your email due to the h
Customer Care Support and Chāmpo AI Agent
Our Chāmpo AI agent is the quickest and easiest way to get help. If it can't solve your query, it will escalate it to our Customer Care team. Our Chāmpo AI assistant is continuously improving, though not fully perfected yet. We truly appreciate your
Stay on one email thread
We're working hard to come back to all queries as soon as we can, usually within 48 hours Monday - Friday (except on Bank Holidays).Please note, due to a higher volume of enquiries, kindly allow 48 to 72 hours for all queries to be responded to. To a